

Serendipity Policies
To ensure the best experience for all of our guests, we kindly ask that you review and respect the following policies:
Cancellations & Reschedules:
We require a minimum of 48 hours’ notice for any cancellations or rescheduled appointments.
Appointments canceled within 48 hours will incur a 50% service fee.
No-Shows:
Guests who do not show up for their appointment will be charged 100% of the scheduled service.
This balance must be paid before booking any future appointments.
Late Arrivals:
If you arrive more than 15 minutes late, your appointment will need to be rescheduled and a 50% service fee will apply.
New Guests with Existing Lash Extensions:
A one-time $145 transfer fill fee applies for guests with lash extensions done by another artist.
Please be sure to book a Transfer Fill.
In some cases, a full set may be required depending on the condition of the lashes.